Formix

contact us

Formix

Experience

Case Studies Based on Practical Experience

Outsourced Recruitment for a Leading Travel Company in Sri Lanka and Maldives

Managing Recruitment Across Two Travel Markets

A leading travel company operating across Sri Lanka and the Maldives required continuous recruitment support as its operations expanded across both markets. The organization needed employees with specialized knowledge of travel operations, ticketing, customer service, reservations, and other functions essential to delivering a reliable travel experience.

Rather than managing recruitment independently across two countries, the company partnered with Formix through a Recruitment Process Outsourcing model. Formix became an extension of the organization’s recruitment function, managing candidate sourcing, screening, interview coordination, and hiring support across multiple travel-related positions.

The Challenge

Recruitment within the travel industry requires an understanding of the specific ski ls needed for different operational positions. A Travel Executive, for example, requires strong customer communication and travel industry knowledge, while a Ticketing Executive needs practical experience with ticketing systems, reservations, fare structures, and airline-related processes.

The client also had recruitment requirements across Sri Lanka and the Maldives, creating an additional cha lenge around maintaining consistent hiring standards across two markets. The company needed a recruitment partner capable of understanding these different requirements while maintaining one coordinated recruitment process.

Managing Recruitment Across Multiple Functions

One of the key advantages of the RPO model was the ability to manage different recruitment requirements simultaneously. While one part of the recruitment team focused on engineering and architecture talent, other recruitment activity could continue for accounts, administration, and corporate positions.

Formix maintained candidate pipelines across each functional area and adjusted sourcing strategies according to the requirements of individual roles. Technical positions required a more specialized search, while administrative and finance positions required different candidate sourcing and screening criteria.

This centralized recruitment structure gave the client a single point of responsibility for its hiring requirements while a lowing Formix to continuously adapt recruitment activity as business needs changed.

Formix as an Extension of the Recruitment Team

Formix integrated its recruitment team into the client’s ongoing hiring process. Our recruiters worked directly with management to understand current vacancies, upcoming workforce requirements, candidate profiles, and the experience needed for each position.

The recruitment team managed sourcing and initial screening for roles including Travel Executives, Ticketing Executives, customer service professionals, reservations staff, and other travel-related positions. Each role was approached according to its specific technical and operational requirements rather than using a generic recruitment process.

This a lowed the client to maintain a continuous recruitment pipeline while Formix handled the time-consuming stages of talent identification and candidate coordination.

Recruiting Specialized Travel Talent

Finding suitable travel professionals required targeted sourcing rather than simply relying on general applications. Formix focused on candidates with relevant experience in travel agencies, airline ticketing, reservations, tourism, customer service, and related sectors.

Candidates were assessed according to their industry experience, communication capabilities, technical knowledge, availability, and suitability for the client’s working environment. For ticketing-related roles, the recruitment process placed particular attention on candidates with relevant ticketing and reservation experience.

The same structured approach was maintained across both Sri Lanka and Maldives, giving the client greater consistency in how candidates were identified and evaluated.

Managing Recruitment Across Sri Lanka and Maldives

One of the key advantages of the RPO engagement was having one recruitment partner supporting the organization’s hiring requirements across both countries. Formix coordinated recruitment activity according to the client’s requirements while maintaining communication with management throughout the hiring process.

This reduced the administrative burden associated with managing separate recruitment processes and gave the organization a centralized recruitment function capable of responding to vacancies across different locations.

The Outcome

Through the outsourced recruitment partnership, Formix supported the client’s ongoing hiring requirements across Sri Lanka and Maldives, helping the organization build its travel and operational teams with professionals suited to its specific business requirements.

The engagement created a more consistent recruitment process across both markets while alowing the client’s internal management team to focus on travel operations and business growth rather than managing every stage of candidate sourcing and recruitment administration.

Why Formix for Travel Industry RPO

Travel businesses often require recruitment across several specialized functions at the same time. Managing Travel Executives, Ticketing Executives, reservations staff, customer service teams, and operational employees requires continuous access to relevant talent.

Formix provides Recruitment Process Outsourcing for travel companies in Sri Lanka and Maldives, supporting organizations with ongoing recruitment, candidate sourcing, screening, interview coordination, and talent pipeline management.

For businesses outsourcing recruitment for travel companies, hiring Travel Executives and Ticketing Executives, or managing recruitment across Sri Lanka and Maldives, Formix provides a scalable recruitment function designed around the organization’s operational requirements.

Ready to find your next C-Suite leader? Formix delivers executive search and market mapping across Sri Lanka, Australia, the Maldives, and beyond. formix.live Contact us