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Experience

Case Studies Based on Practical Experience

HR Director Placement for a Leading BPO Operation in Colombo

Client Background

The client is a major Business Process Outsourcing (BPO) operation based in Colombo, Sri Lanka, managing a workforce of over 800 professionals. In a BPO environment, HR leadership isn’t a support function — it directly affects attrition, service delivery, and client retention, since the workforce itself is the product being delivered.

The Challenge

The company needed an experienced HR Director capable of leading people strategy for a workforce of this scale. This is a demanding profile: the ideal candidate needed deep experience in large-workforce HR management, strong command of BPO-specific challenges like high-volume hiring and attrition control, and the leadership presence to sit at the senior management table. Given the size of the operation, an HR leadership vacancy carries real operational risk, attrition can climb, engagement can slip, and service delivery can suffer the longer the seat stays empty.

The client also needed this filled quickly, without compromising on quality. A rushed hire into a role this critical would have created more problems than it solved.

Our Approach

Formix ran a targeted headhunting search rather than relying on job board applications. We drew on our regional HR talent network to identify HR leaders with genuine large-workforce and BPO-sector experience — people who understood the operational realities of managing HR for an 800+ person, high-volume environment.

Each candidate was screened not just for HR credentials, but for evidence of having managed workforce scale before: attrition strategy, engagement programs, and the ability to operate as a genuine business partner to BPO operations leadership. We prioritised speed without cutting screening corners, since the client needed a shortlist fast but couldn’t afford an unqualified one.

The Result

Formix delivered a shortlist of three fully qualified HR Director candidates within five business days. The client was able to move directly to final interviews with confidence, having already had each candidate’s background, leadership experience, and BPO-sector fit verified. The placement gave the company senior HR leadership capable of managing a workforce of its scale, without the extended vacancy period that so often damages BPO service delivery and workforce stability.

Ready to find your next C-Suite leader? Formix delivers executive search and market mapping across Sri Lanka, Australia, the Maldives, and beyond. formix.live Contact us